Consumer Alert

Indiana Department of Insurance Offers Tips for Hoosiers on Managing the Claims Process After a Disaster

May 31, 2017 – Indiana Department of Insurance
Be prepared by knowing what to expect when your home is damaged in a disaster.

Indianapolis – Rebuilding after a loss can be long and laborious, but before you can even begin rebuilding, you have to navigate the insurance claims process. For many consumers, this is a confusing and stressful time. In the wake of a natural disaster, the Indiana Department of Insurance offers this overview of what consumers will need and can expect when filing a claim after a disaster. The Department also has information on insurance risks during changing weather patterns and preparing for spring flooding.

Immediately Following the Disaster
While your first instinct may be to clean up, it is important to have an accurate account of any damage for your insurance provider when you make your claim. Before removing any debris or broken belongings, document your losses. Take photos or video and make a list of the damages or damaged items. If possible, save these items for the representative from your insurance company to review.

Once you have thoroughly documented the damage, it is your responsibility to take reasonable steps to avoid further harm to your home or belongings. Make temporary repairs, such as covering a hole in your roof, or arrange for a qualified professional to do so. Your insurance company will typically reimburse the cost of these repairs as part of your claim, assuming the loss was because of a covered cause of loss. Your company may also reimburse you if you need to find temporary lodging or store your possessions, so keep all of your receipts.

Starting Your Claim
Even following a major disaster, most insurance companies have a time requirement for filing a claim, so contact your insurance agent or insurance company as soon as possible. Often, insurance companies send disaster response teams to the impacted area. These representatives can help you figure out what damages are covered, start your claim, and even cut you a check toward that claim to start your recovery process.

When reporting your losses, have your insurance information, current contact information and home inventory handy. If you do not have a home inventory, begin making a list of items, going room by room, and include as much detail as possible. Also, if your car sustained damage while in your garage/carport, it is covered by your auto insurance, not homeowners. You will need to file a claim with both companies if your auto and homeowners policy are through different providers.

The Claims Process
After you file your claim, your insurance company will send a claims adjuster to your home to assess the damage at no cost to you. Public adjusters offer the same services, but you would be responsible for any related fees. The adjuster will walk through your home to see any damaged items or temporary repairs you made to make the home safe. They may also want to look at the outside of your home, your roof, or your basement.

Once the adjuster has completed their assessment, they will provide documentation of the loss to your insurance company to determine your claims settlement. When it comes to paying your claim, you may receive more than one check. The first check will likely be an emergency advance. Any further payments for the contents of your home and other personal property will be made to you. However, if there is a mortgage on your home, the payment for structural damage may be payable to you and your mortgage lender. Lenders may put that money into an escrow account and pay for repairs as the work is completed.

When choosing a contractor to make repairs, check licensing and references before hiring, as scammers may try to take advantage of the chaos and confusion following a disaster. Always insist on a written estimate before authorizing any repairs, and do not sign any contracts before an adjuster has surveyed the damage. In most cases, the adjuster may want to see the estimate before you begin making repairs. Following this process can help avoid delays in repairs should a discrepancy exist between the adjuster’s estimate and the contractor’s. Do not pay a contractor the full amount upfront or sign over your insurance settlement payment. A contractor should expect to be paid a portion when the contract is signed and the remainder once the work is completed.

More Information
States have rules governing claims handling practices. If you feel that your insurance company is not responding quickly enough or completing a reasonable investigation of your claim, you can file a complaint with the Indiana Department of Insurance.

To be prepared for possible disasters, download the Disaster Prep Guides on floods, tornadoes and earthquakes.

About the Indiana Department of Insurance
The Indiana Department of Insurance (IDOI) protects Indiana’s insurance consumers by monitoring and regulating the financial strengths and market conduct activities of insurance companies and agents. The IDOI monitors insurance companies and agents for compliance with state laws to protect consumers and to offer them the best array of insurance products available. The IDOI also assists Hoosiers with insurance questions and provides guidance in understanding how insurance policies work.


Jenifer Groth, APR
Director of Communication and Outreach
Indiana Department of Insurance


error: Content is protected !!